Refund policy

Ride with Confidence
We want you to love every mile on your new seat. That’s why we back it with:
  • 30-Day Comfort Guarantee
    Take it for a spin. If it’s not the most comfortable ride you’ve had, return it within 30 days for a full refund—no hassle, no worries.
  • 1-Year Worry-Free Warranty
    Built tough and made to last. If your seat has any issues due to a manufacturing defect within the first year, return it and we’ll replace it—simple as that.
Because when you ride with us, comfort and quality are always guaranteed.
Proof of purchase required.


*Exclusions: This warranty does not cover damage caused by misuse, accidents, improper installation or normal wear and tear.



To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bestbikeseat.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bestbikeseat.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bestbikeseat.com.